Get in Touch With Us
This page tells you how to contact the editorial team at US Online Casinos, what we can help with, and — just as important — what we cannot. We research and publish casino reviews. We do not operate casinos, hold player accounts, process payments or release withdrawals. If your money is stuck at a casino, the fastest route is the operator's own support desk, then its regulator or complaints service. Everything below explains how to do that properly, and when writing to us is the better move.
How to Write to Us
Email is the only channel we monitor. Send your message to [email protected] and a member of the team will read it. We aim to reply within two business days; corrections that affect a live page get looked at first.
We do not ask for and do not want account numbers, full card numbers, passwords, Social Security numbers or copies of your ID documents. If you need to send us paperwork to illustrate a complaint, black out anything that identifies your account before you attach it.
What to include so we can actually help
- The casino's name, exactly as it appears on the site you used.
- Your state of residence — legal availability and player protections differ state by state.
- Dates, in US format, for when the issue started and when you last heard from the operator.
- What the operator told you, in their words, including any ticket or reference number.
- What outcome you are looking for: a correction on our page, an explanation of a term, or a pointer to the right complaints body.
What We Can and Cannot Do
| You contact us about | What happens |
|---|---|
| An error, stale offer or outdated term on one of our pages | We re-verify against the operator's current terms and correct or date the page |
| Why a wagering requirement, max bet rule or cashout cap works the way it does | We explain it in plain terms and point you to where it sits in the operator's T&Cs |
| A withdrawal that is late or has been refused | We can explain the usual causes and the escalation path — we cannot contact the casino on your behalf or release funds |
| Closing your account, resetting a password, KYC document upload | Only the operator can do this; we have no access to any casino system |
| Partnership or advertising enquiries | Handled separately from editorial; rankings are not part of the conversation |
| Self-exclusion or gambling harm | We reply with support resources; we cannot exclude you from any site |
Where Commercial Relationships Sit
Some links on this site are commercial, and US Online Casinos may earn a commission when a reader opens an account through them. That arrangement pays for the research; it does not buy a position in a list, a rating or a favorable sentence. Our editorial ratings are our own judgment of an operator's terms, banking and transparency — they are not customer-review scores and they are not supplied by the brands. If you believe a page reads like an advert rather than an assessment, say so in your email and quote the line.
Withdrawal Questions — Our Most Common Inbox Subject
Most messages we receive are about payouts, so it is worth setting out how this normally works before you write. Cashout speed is decided by three things in sequence: whether your identity check is complete, whether any bonus conditions are still attached to the balance, and which payment rail you chose.
- Verification (KYC) — operators generally ask for photo ID, proof of address and sometimes proof that the deposit method belongs to you. Source-of-funds questions can follow larger or unusual activity. Nothing moves until this clears, and doing it on day one rather than at cashout is the single biggest time saver.
- Pending or reversal periods — many casinos hold a withdrawal for a set window during which you can cancel it back into your balance. That window counts toward the total wait.
- Method — e-wallets are usually the quickest leg once approved, ACH and bank transfer slower, and card payouts vary by issuer. Check-by-mail is the slowest option where it is offered.
- Limits and fees — minimum withdrawal amounts, weekly or monthly caps and per-transaction fees are set by the operator, not by us. Read them before you deposit, not after you win.
We do not publish payout times as tested results, because we have not tested them. Where we cite a timeframe it is the operator's own advertised figure, and your experience may differ. If a casino has advertised a window to you and blown well past it with no explanation, that is worth telling us about — patterns across several readers are how we decide a page needs revisiting.
Contacting a Casino Directly
Before escalating anywhere, exhaust the operator's own channels and keep a record.
- Open a live chat session and save the transcript to your email.
- Follow up in writing to the support address so there is a dated paper trail.
- Ask explicitly for the complaints procedure and the name of the body that handles unresolved disputes.
- If the site is licensed in a state that regulates online casino gaming, that state's gaming regulator takes player complaints once the operator's internal process is finished.
Response speed varies widely between brands. Among the operators we cover, the sites on our list run some mix of live chat, email ticketing and phone support, but hours and staffing are not uniform — confirm on the operator's own contact page rather than assuming 24/7 coverage.
Questions We Get About the Operators We List
Readers often write asking why a particular brand sits where it does, or what the headline offer really means. Three recur often enough to answer here.
Raging Bull
Our top-rated entry at 10.0, and the one that generates the most bonus questions because of the size of the number. The advertised welcome is 410% up to $10,000 plus 50 free spins. A match of that scale is only reachable by depositing at a level most readers will not, and the practical ceiling for a typical deposit is far below the headline. Before accepting it, check the playthrough multiple, the maximum bet allowed while a bonus is active, the expiry date on the spins, and any cap on what can be cashed out from bonus funds. The limitation worth naming: large-percentage match offers of this type usually carry the heaviest wagering conditions on any list, and breaching a max-bet rule can void the balance rather than just the bonus.
Magician Bet
Listed at 9.9 and included specifically because of the structure of its offer: 101% with no wagering. For a reader whose priority is getting money out quickly, a no-wagering bonus removes the variable that delays most payouts — you are not grinding through a multiple before the balance becomes withdrawable. The trade-off is scale. A 101% match is modest next to the triple-digit offers elsewhere on this page, and no-wagering terms commonly come with their own restrictions, such as a cap on the bonus amount or on winnings derived from it. Read those two clauses before assuming the balance is unconditionally yours.
Slots of Vegas
Rated 9.6, with a 375% bonus plus 50 free spins on Cash Chaser. The free spins are tied to that specific title, which matters: spins locked to one game cannot be moved, and winnings from them are often capped separately from the main bonus. Worth a look if you want slot-weighted value rather than table play. The limitation is game weighting — on offers built around slots, blackjack, roulette and baccarat frequently contribute little or nothing toward clearing the requirement, so a table-game player will find the terms work against them.
Uptown Aces
Also 9.6, advertising 600% for new players — the largest percentage on our list. The same caution applies as with any headline multiple: the percentage is meaningful only alongside the maximum bonus amount, the playthrough and the cashout limit. Treat the three numbers as one package.
Comparing the Offers at a Glance
Ratings below are our editorial assessment, not player-review scores. Offers are as advertised by the operator and can change without notice; verify on the operator's page before depositing.
| Casino | Advertised welcome offer | Our rating |
|---|---|---|
| Raging Bull | 410% up to $10,000 + 50 free spins | 10.0 |
| Magician Bet | 101%, no wagering | 9.9 |
| Slots of Vegas | 375% + 50 free spins on Cash Chaser | 9.6 |
| Uptown Aces | 600% for new players | 9.6 |
| Card Crush | Instant welcome reward: 2 mystery coins & 5 cards | 9.3 |
| Zumba Cards | 250% deposit bonus up to 250 SC | 9.3 |
| BetUS | 200% up to $4,000 for new players | 9.2 |
| Amazon Jackpots | 4 posters + 40 free SC + bonus wheel for $20 | 9.1 |
| Slots and Casino | 500% up to $2,500 x3 | 9.1 |
| Bets.FM | 225% deposit bonus up to 1 BTC + 225 free spins | 8.7 |
Two structural differences are worth understanding before you email us asking why one is "better". Zumba Cards and Amazon Jackpots quote SC — sweepstakes-style currency rather than a dollar deposit match, which changes how and whether a balance converts to cash. Bets.FM quotes its cap in BTC, meaning the dollar value of the ceiling moves with the market. Neither is a fault; they are simply different products from the dollar-match offers above them.
Money In, Money Out
Costs and banking come up constantly in reader mail, so here is the shape of it. Taking part costs whatever you deposit — there is no subscription to use this site, and nothing we publish is behind a payment. A bonus is never free money: every match offer on this page requires you to deposit and risk your own funds to qualify.
Deposit and withdrawal options available to US players commonly include debit cards, some credit cards depending on the issuer's policy on gambling transactions, ACH and bank transfer, and in some cases e-wallets or crypto. PayPal is available at some US-licensed operators and not at others — never assume it. Availability, minimum deposits, minimum withdrawal amounts, caps and fees are set per operator and per state, so check the cashier page of the specific site rather than a general guide. If you find a payment method listed on one of our pages that the operator no longer supports, that is exactly the kind of correction we want emailed to us.
What the Sites Offer Beyond Slots
Reader questions rarely stop at the welcome bonus. The operators listed here cover the usual categories in different proportions: reel slots including progressive jackpot titles, virtual table games such as blackjack, roulette and baccarat, live-dealer rooms streamed with human croupiers, and card-and-coin style products at brands like Card Crush and Zumba Cards that sit outside the conventional casino format. Game outcomes on digital titles are determined by random number generators, and each game publishes a theoretical return to player — a long-run average, not a prediction for your session. Volatility tells you how that return is distributed: high-volatility slots pay rarely and larger. Most of these sites also run on mobile browsers, with app availability varying by brand and by app store rules in your state.
Several operators on this list run product lines beside the casino. BetUS, for example, is known as a sportsbook as much as a casino, and sports betting works differently in practice: odds and settlement replace RTP and spins, bonuses often carry minimum-odds conditions, and in many states sports wagering is legal while online casino play is not. Poker rooms and racebooks appear at some brands too. If your question is about one of those verticals, say so in your email — the terms are not interchangeable with casino terms.
Eligibility and Legal Standing in the US
You must be at least 21 to use most US online casinos, though a small number of jurisdictions and product types set the floor at 18 — the operator's terms and your state's rules decide it. Online casino gaming is regulated state by state. There is no single federal license that authorizes an operator nationwide, and federal law governs matters such as interstate wire transmission rather than issuing permits to play. Only a handful of states license real-money online casino gaming; many more permit sports betting only; some permit neither. Sweepstakes and social-casino models operate under a different legal theory again and are unavailable in certain states.
A site accepting sign-ups from your address is not the same thing as a site being authorized to serve you. We do not assert a license status for any operator on this page that we have not verified, and we will not describe any casino as completely safe. Where a brand is licensed by a state gaming regulator, that regulator provides a formal complaints route and enforceable player protections; where it is not, your recourse is narrower. Check your own state's gaming commission before you deposit, and note that our page on casinos operating outside the GamStop scheme in the UK covers a separate market with separate rules that do not apply to US players.
Current at 2026, this information was last fact-checked on Sep 19, 2026 by Nico Ziegler. Regulation moves; verify anything time-sensitive against your state regulator.
If Gambling Has Stopped Being Fun
Gambling is entertainment with a cost, not income and not a way out of financial trouble. If it has become a problem, licensed operators are required to offer tools: deposit and loss limits, session reminders, time-outs and self-exclusion. Statewide self-exclusion programs exist in regulated states and cover every licensed operator in that state at once. Third-party blocking software can restrict gambling sites across your devices. The National Council on Problem Gambling operates the 1-800-GAMBLER helpline, available 24/7 across much of the US. If you email us about this, we will reply with resources and nothing else — no offers, no links to operators.
Common Questions About Reaching Us
Can you get my withdrawal released?
No. We have no relationship with any operator's payments team and no access to player accounts. What we can do is explain the likely cause of the hold and tell you which regulator or dispute service handles complaints for a licensed site in your state.
Do you reply to every email?
We read every message and reply to those we can help with, usually within two business days. Bulk marketing mail and unsolicited link requests do not get a response.
Will telling you about a bad experience change a casino's ranking?
One account will not, on its own. Repeated, documented reports about the same behavior — unexplained payout delays, terms changed after the fact, verification used as a stalling tactic — will send us back to re-verify the operator's terms and can change what we publish.
Can I ask which casino to join?
We will not recommend a specific site for your circumstances. We can explain how two offers differ, what a wagering requirement means in practice, and what to check before you deposit. The decision stays with you.
How do I report an error on a page?
Email the page address, quote the exact line, and tell us what you believe the correct information is. If you have a screenshot of the operator's current terms showing the discrepancy, include it.
Before You Hit Send
If your question is about a specific account, the operator owns the answer and you should start there. If it is about how an offer, a payout rule or a state's licensing works — or about something we have published that looks wrong — write to [email protected] with the detail listed above and we will take it seriously. Reader corrections are a real part of how these pages stay accurate.