Your order will be shipped FedEX, and you will receive it in 2 to 7 business days, depending on how far you are from our warehouses. If any part of your order cannot be shipped in this time period, you will be notified via the email address you have specified during checkout.
At any time, you may view the status of your order by
logging into your account if you used standard checkout OR
using our ONLINE TRACKING TOOL
After 7 business days, if you have not received your shipment, please contact us via this form. To avoid any delays in responding, please ensure that your order number is indicated:
Name:
Order Number:
(on the email receipt OR login to your account to retrieve it)
Order Date:
(has it been 7 business days?)
Email Address:
(mandatory)
Phone Number:
(optional)
Please use the box below to let us know the nature of your question. Please use our ONLINE TRACKING TOOL, if you are looking for the status of your order.
Question:
Greg Robert Pet Exclusive Yes, I would like to receive your monthly newsletter with tips, specials and news.
Who is Greg Robert Enterprise and why do I have a charge on my Credit Card from them?
GregRobert Enterprises, Inc. owns and operates the following online stores:
GregRobert Pet Supplies
Backyard Style Lawn, Garden & Pond
Rachels Robin Wild Bird Supplies
Rabbit Mart Rabbit Supplies
Shanes Tack and Saddlery
Why didn't I get an email notification when I placed my order or when my order shipped?
Once your order has been successfully uploaded, you will receive an order confirmation e-mail. If you do not receive this order confirmation e-mail, please check the following:
Check to make sure that your spam filters have not blocked e-mails from nobody@volley2.grpet.com or gregrobertpet@gmail.com from entering your mailbox (depending on how your spam filter works). Order confirmation e-mails may be blocked by e-mail spam filters.
Check to make sure that the e-mail address that you used to create an account is spelled correctly. If it was not and your order was uploaded successfully, our order confirmation e-mail was sent to the misspelled e-mail address.
Once your order has been shipped, you will receive a shipping confirmation e-mail with applicable tracking numbers. If you do not receive this e-mail within the estimated processing time, please check your e-mail spam filter as noted above.
